FAQs
faqs
Most Popular Questions
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What does a public adjuster do, and why should I hire one?
A public adjuster advocates on behalf of property owners during the insurance claims process. Unlike insurance adjusters, who work for the insurance company, public adjusters work for you. We thoroughly document damages, prepare the claim, negotiate with the insurer, and help maximize your settlement. Hiring a public adjuster ensures that you have a knowledgeable professional working solely in your interest.
What types of insurance policies exist for property owners?
Common insurance policies include homeowner’s insurance, renter’s insurance, commercial property insurance, flood insurance, and windstorm or hurricane insurance. Each covers different types of risks, and not all policies include the same coverage, which is why understanding your specific policy details is essential.
What is flood insurance, and how is it different from homeowner’s insurance?
Flood insurance covers damages from external flooding caused by storms, heavy rains, or overflowed water bodies. Homeowner’s insurance typically does not cover flood damage, so a separate flood policy is required for flood-prone areas. Flood insurance is usually issued through the National Flood Insurance Program (NFIP), managed by FEMA, or through private insurers.
What is FEMA, and what assistance does it provide?
The Federal Emergency Management Agency (FEMA) helps communities affected by major disasters. While FEMA does provide limited disaster assistance, it is not a replacement for insurance. FEMA aid typically covers only basic repairs or temporary housing, and is often less than what property owners might receive through insurance.
What should I do if my property is damaged?
First, document all damage by taking photos and videos of the affected areas. Make temporary repairs to prevent further damage, but keep all receipts for these repairs as insurers may reimburse reasonable expenses. Contact a public adjuster early to assist you in navigating the claims process.
What is the proper way to file an insurance claim?
Start by documenting all damages thoroughly, including photographs, videos, and a list of damaged items. Next, contact your insurer to report the claim, providing them with all requested documentation. Afterward, work with a public adjuster to prepare and submit your claim, ensuring nothing is overlooked.
What if I’ve already contacted my insurance company?
If you’ve already filed a claim, you can still hire a public adjuster to assist with the process. A public adjuster can help review your claim, ensure you’re documenting all necessary information, and negotiate on your behalf if the initial settlement offer is insufficient.
How long does the claims process take?
The time frame varies depending on the complexity of the claim, the type of damage, and the responsiveness of the insurance company. Most claims are resolved within a few weeks, but some can take several months, especially if disputes or negotiations are involved.
What is an undisputed amount in an insurance claim?
An undisputed amount is the portion of your claim that the insurance company agrees to pay without dispute. This amount can be released to you while other parts of the claim are still under review or negotiation.
What happens if my claim is denied?
If your claim is denied, you have the option to appeal. A public adjuster can help review the reason for denial, gather additional evidence, and prepare an appeal. Often, denials are due to insufficient documentation or policy misunderstandings, both of which can be resolved with professional assistance.
What is an appraisal, and when is it used in the claims process?
An appraisal is a dispute resolution process in which an independent appraiser determines the value of a disputed claim. Both you and the insurance company choose an appraiser, and these appraisers then select an umpire to help reach a fair settlement if necessary. The appraisal process is usually used if both parties cannot agree on the claim’s value.
What is covered under flood insurance?
Flood insurance typically covers structural damage to your home, foundation, and certain personal belongings like furniture, appliances, and valuables, depending on the policy terms. However, it generally excludes items in basements and exterior features like pools, decks, and fences.
What is covered under hurricane damage?
Coverage for hurricane damage depends on your policy. Some homeowner’s policies cover wind and rain damage caused by hurricanes, while others may require a separate windstorm or hurricane policy. Flooding caused by a hurricane, however, is usually covered only under a separate flood insurance policy.
Can I make temporary repairs before filing a claim?
Yes, it’s encouraged to make temporary repairs to prevent further damage. However, document everything with photos and keep receipts, as insurance companies may reimburse these expenses if they’re reasonable and necessary to mitigate damage.
What is replacement cost vs. actual cash value?
Replacement cost is the amount it would cost to replace damaged property with a similar item at today’s prices. Actual cash value takes depreciation into account, so it’s typically less than replacement cost. Knowing which one applies to your policy can make a difference in the payout amount.
What is subrogation in insurance claims?
Subrogation is the process by which your insurance company seeks reimbursement from a third party responsible for your damages. For example, if another party caused the damage to your property, your insurer might recover costs from them, potentially reimbursing you for the deductible paid.
What if my insurance payout is too low?
If the initial settlement is insufficient, you have the right to negotiate or dispute it. A public adjuster can review the claim, gather additional documentation, and work with the insurer to secure a fairer payout.
What is depreciation in insurance claims?
Depreciation is the reduction in an item's value over time due to factors like age or wear. Some policies include depreciation when calculating payouts (actual cash value policies), while others do not (replacement cost policies).
How often should I review my insurance policy?
It’s wise to review your policy annually or after significant life changes (like renovations or new purchases). Policy coverage can also vary with changes in local laws or market value, so regular review helps ensure adequate protection.
How is mold damage handled in insurance claims?
Mold damage coverage varies widely. Some policies cover mold if it’s the result of a covered peril (like water damage), while others may exclude it. It’s essential to review your policy or consult a public adjuster to confirm mold coverage specifics.
Does insurance cover additional living expenses if I have to leave my home?
Yes, most homeowner’s policies provide “Loss of Use” or “Additional Living Expenses” (ALE) coverage, which pays for temporary housing, meals, and other extra expenses while repairs are underway.
Can I change my insurance claim amount after filing?
Yes, you can usually amend a claim if you discover additional damages or if costs change during the process. Notify your insurer and provide supporting documentation to update your claim.
How does wear and tear affect my claim?
Normal wear and tear are generally not covered by insurance, as policies typically exclude damages from gradual deterioration. Coverage usually applies only to unexpected events, like storms or fires, that cause sudden damage.
What’s the difference between a public adjuster and an insurance adjuster?
An insurance adjuster works for the insurance company to evaluate claims on their behalf, while a public adjuster works for the policyholder, advocating to ensure a fair settlement based on the damages incurred.